User Service Agreement
These terms govern access to the Novia mobile application and related online services. Please read them carefully before creating a profile or using any feature.
Section 01
Who may join Novia
Novia is an adults-only social and communication platform. You may use it only if you are at least 18 years old, or the higher age of majority required where you live, and have legal capacity to enter contracts.
You confirm that the information you submit during registration and later updates is accurate, complete, and current. Providing false age or identity information is a material breach of these terms and may result in immediate removal.
Section 02
What Novia provides
Novia enables adults to create profiles, discover other users, exchange messages, participate in calls or media sharing where offered, and use related safety and support tools. Feature availability may vary by device, region, or account status.
We may add, rearrange, limit, or retire features to maintain reliability, comply with law, or improve the product. Temporary interruptions for maintenance or capacity reasons may occur without advance notice when practical notice is not feasible.
Section 03
Account custody
Your credentials and device sessions are under your control. Do not share login details, sell access, or allow another person to operate your account. Activity that occurs while your account is signed in is treated as yours unless you promptly report unauthorized access through Customer Support.
We may restrict, suspend, or permanently close an account when we reasonably conclude that these terms, Community Guidelines, applicable law, or community safety have been violated. Urgent safety or fraud cases may be handled without prior warning.
Section 04
Expected conduct
You must use Novia lawfully and with respect for other people. You are responsible for your devices, connectivity costs, and any content you upload or transmit.
Prohibited activities include
- Harassment, threats, stalking, hate speech, or coercive pressure directed at another person.
- Sexual exploitation, CSAM, grooming, or any involvement of minors.
- Fraud, phishing, impersonation, scams, or requests for money or codes obtained by deception.
- Unauthorized collection of personal data, scraping, reverse engineering, or attempts to bypass security controls.
- Malware distribution, denial-of-service activity, or interference with Novia infrastructure.
Novia is not an emergency hotline and does not guarantee the identity, motives, or truthfulness of other users. Exercise caution before sharing sensitive details, transferring funds, or arranging offline meetings.
Section 05
Content ownership and license
You retain rights you already hold in material you submit. To operate the service, you grant Novia a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt for technical formats, display, and distribute that material as needed to provide, secure, promote, and improve Novia.
The license ends for content you permanently remove, except where copies remain with other users who previously received them, or where retention is required for security, dispute resolution, or legal compliance.
Software, branding, interface design, and documentation belonging to Novia or its licensors remain protected. You receive only a limited, personal, revocable right to use the app as intended.
Section 06
Purchases and external services
Optional paid features may be offered. Prices, taxes, and renewal terms appear before checkout. Billing, refunds, and subscription cancellation are also subject to the rules of the app store or payment processor you use. Closing a Novia account does not by itself cancel store-managed subscriptions.
Links or integrations with third-party products are provided for convenience. Those products operate under their own terms and privacy practices. Novia is not responsible for their content or availability except where law requires otherwise.
Section 07
Moderation and reviews
Reporting tools allow users to flag suspected violations. We may evaluate reports with automated signals and human review. Submitting a report does not guarantee a specific outcome.
If enforcement action is taken against your account, you may request a review through Customer Support where that option is available. We may uphold, modify, or reverse the decision based on the information at hand. Severe or repeated misconduct may lead to permanent exclusion without further review.
Section 08
Ending access
You may stop using Novia at any time. To permanently close your account, follow the deletion flow described in the app or on the Delete Your Account page. When this agreement ends, your right to use the service ends immediately.
Provisions that naturally survive termination—including intellectual property, disclaimers, liability limits, indemnification, and dispute terms—continue to apply.
Section 09
Disclaimers and liability
Novia is provided on an “as available” basis. To the fullest extent permitted by law, we disclaim warranties of uninterrupted service, perfect security, merchantability, and fitness for a particular purpose.
To the extent allowed by applicable law, Novia is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service. Aggregate liability for claims relating to these terms is limited to the amounts you paid to Novia for the service in the twelve months preceding the claim.
Section 10
Governing law and contact
These terms are governed by the laws applicable to Novia’s operation of the service, without limiting mandatory consumer protections that apply where you live. Please contact us before filing formal proceedings so we can attempt an informal resolution.
Novia is operated by LOS PASAR. Questions about this User Service Agreement may be sent to losdolpasar2@gmail.com or raised through in-app Customer Support.